Pruno Match support
Something not working? Start here, and if you still need us, a real person reads every message.
Email us
We reply within two business days. Tell us your device and what happened.
Restore purchases
Open Settings in the game and tap Restore Purchases, signed in to the same Apple Account or Google account you paid with.
Common questions
Do I need an account?
No. Your progress is saved on your device.
I bought coins and didn't get them.
Open Settings in the game and tap Restore Purchases, signed in to the same Apple Account or Google account you paid with. If they still don't appear, email us with the date of the purchase.
Can I move my progress to a new phone?
Not yet. Progress lives on the device.
How do I get a refund?
Purchases are billed by Apple or Google, so refunds go through them.
Your data and privacy
Pruno Match has no account. Your progress lives on your device, so deleting the app removes it. Our privacy policy has the full picture.